Privacy Policy

Introduction

IHM Connect (“we”, “our”, or “us”) provides ERP software and mobile applications that help educational institutions, organizations, and businesses manage operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We may collect the following types of information:

Personal Information
Name, email address, phone number, institution details, and other identifiers you choose to provide.

Usage Data
Device information, app activity, IP address, and login logs.

Data Uploaded by Institutions
Schools/businesses using IHM Connect may upload student or staff data such as attendance, performance, employee records, and communication logs. This data is owned and controlled by the institution.

How We Use Your Information

We use collected information to:

Provide and maintain our services
Improve functionality and user experience
Offer customer support
Communicate important updates and notifications
Ensure system security and fraud prevention

Data Sharing

We do not sell personal data.
We may share data only with:

Service providers who assist in operations (e.g., hosting, communications)
Legal authorities if required by law

Children’s Data

Our application may be used by schools for students. Data for minors is managed strictly under institutional consent and purpose limitation.

Your Rights

You may request access, correction, export, or deletion of your data by contacting support@ihmconnect.com.

Policy Updates

We may update this policy occasionally. You will be notified through the app or email if major changes occur.

2. Data Usage Policy

Purpose
This policy explains how IHM Connect uses and processes data stored within the platform.

Data Ownership

Institutions (schools/companies) own the data they upload.
IHM Connect acts only as a data processor.

Permitted Usage

Data may be used for:

Platform features such as attendance, fee management, analytics, and communication
Improving platform performance and reliability
Providing technical support and troubleshooting

Restricted Usage

We do not:

Use your data for third-party marketing
Sell or share data with external parties without consent
Use personal data beyond what is required for service operations

Data Retention

Data is retained only as long as the institution maintains an active account or as required by law.

3. Data Deletion Policy

Users and institutions can request removal of data stored within IHM Connect.

How to Request Data Deletion

Send an email to support@ihmconnect.com with:

Account details
Institution name (if applicable)
Data to be deleted

Deletion Timelines

Personal user account data: Deleted within 7 business days
Institution-managed system data: Deleted within 30-45 business days after verification

Post-Deletion Notice

Once deletion is completed, a confirmation email will be sent.

Backup & Logs

Data may remain in secure, encrypted backups for up to 90 days before permanent removal for disaster recovery purposes only.

Data Collection:

Personal Information: When clients sign up for our services, we collect personal information such as names, email addresses, phone numbers, billing information, and other contact details. This information is essential for account creation, service delivery, and communication.
Business Information: We also collect business-specific data, such as employee records, financial details, project information, and client interactions, as required to customize and provide our services.
Usage Data: To enhance platform performance and user experience, we collect usage data, including IP addresses, browser types, device information, and access times. This data helps us understand how clients use our platform, enabling us to improve our offerings.
How We Use the Data: Service Delivery: Personal and business data collected is used primarily to deliver and customize our services, including billing management, employee tracking, and communication tools like WhatsApp and SMS APIs.
Communication: We use contact information to communicate with clients, provide updates, resolve issues, and send notifications about new features or changes to the platform.
Data Analysis: Usage data may be analyzed to improve the platform’s functionality, identify trends, optimize performance, and ensure a seamless user experience.
Compliance & Legal Requirements: We may use data to comply with legal obligations, resolve disputes, or enforce our terms and conditions.
Data Security: Encryption: IHM Connect uses encryption protocols, such as SSL (Secure Socket Layer), to safeguard data during transmission. All sensitive information, including payment details, is encrypted to prevent unauthorized access.
Access Control: We implement strict access control mechanisms to ensure that only authorized personnel can access sensitive data. Multi-factor authentication and secure login protocols are used to enhance security.
Data Storage: Client data is stored on secure servers that comply with industry-standard security practices. Regular security audits, vulnerability assessments, and patching procedures are conducted to protect against breaches.
Data Sharing and Disclosure: Third-Party Services: IHM Connect may integrate with or use third-party services, such as payment processors, SMS gateways, or cloud storage providers. We ensure that these third parties follow stringent security and privacy practices before sharing any data. However, we are not responsible for how third-party services handle data, and clients should review their respective privacy policies.
Legal Compliance: We may disclose client data to legal authorities or government bodies when required by law, such as in cases of fraud, regulatory compliance, or legal investigations.
Business Transfers: In the event of a merger, acquisition, or sale of IHM Connect, client data may be transferred as part of the business assets. If such a situation arises, we will notify clients and ensure the new entity follows our privacy practices.
Data Retention: Retention Period: IHM Connect retains personal and business data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Clients may request the deletion of their data at any time, subject to certain conditions, such as legal retention requirements.
Data Deletion: Upon termination of services or upon request, IHM Connect will delete all client-related data, unless required to retain it for legal or regulatory reasons. Backup copies of data may be retained for a short period for disaster recovery purposes.
Client Control Over Data: Access and Portability: Clients have the right to request access to the personal and business data we hold. We will provide a copy of the data in a structured, commonly used, and machine-readable format.
Correction and Updates: Clients can update or correct any inaccurate or incomplete data through their account settings or by contacting our support team.
Deletion Requests: Clients can request the deletion of their data, and IHM Connect will comply unless there is a legitimate business or legal reason to retain the data. We will inform clients if data deletion is not possible and explain the reason.
Opt-Out of Communications: Clients may opt out of marketing or non-essential communications at any time by adjusting their preferences in the account settings or using the unsubscribe links provided in emails.
Third-Party Services: IHM Connect may integrate with third-party tools and platforms. While we ensure these integrations are secure, we are not responsible for the privacy practices of third-party providers.
Changes to Privacy Policy: IHM Connect reserves the right to update this privacy policy at any time. Clients will be notified of any changes, and continued use of our services implies acceptance of the updated terms.

By partnering with IHM Connect, businesses can be confident in receiving cutting-edge technologies while ensuring their data and operations are secure. Let IHM Connect drive your business forward with customized solutions that meet your unique needs.